Terms and Conditions

Please read the following terms and conditions before proceeding. When booking with Pulekoleva Guesthouse you accept these terms and conditions.

Bookings and Cancellations

For cancellations we require a minimum of 48 hours (2 days) notice. For example, a Friday night booking must be cancelled before 12 midday on Wednesday prior to arrival on the Friday. In addition to this the cancellation policy for Group Bookings (of more then 5 guests or both guesthouses) is 7 days in advance of check in. 

If your reservation is cancelled in line with the accommodation policy - the reservation deposit will be refunded within 5 working days minus a $30USD administration fee. Non-arrivals or late cancellations (within 48 hours of the date of arrival), are not refundable.

Whilst every effort is made to fulfil your requests, please email or phone us before you proceed with the booking if any special requirements are required.

If any amendments are required to your booking simply e-mail us at pulekoleva@outlook.com should you change the dates, number of guests or the number of nights you will be staying, then the rates are subject to change.

For offline bookings a credit card number, expiry date, security code (on the reverse of the card), name on the card and the address where the card is registered are necessary to confirm the booking. Payments upon arrival must be paid by cash. Unfortunately at this stage Pulekoleva does not have a credit card/EFTPOS facility on site.

Parking

Car parking is at owner’s risk. Parking is free on site during the time of your stay.

Children

Pulekoleva Guesthouse is a children friendly place. All children under 18 months are welcome to stay free of charge when using existing bedding.

Pets

Pets are not allowed to stay at Pulekoleva Guesthouse. Sorry!

Conditions

A security deposit of $200USD is required upon check in and will be held for the entirety of your stay to cover any accidental damages or breaches of policies.

Housekeeping is included, however this only includes the cleaning of the bedrooms, bathrooms and toilets. The kitchen and in particularly the dishes are to be cleaned by guests after use. We ask that you treat the kitchen as you would your own as this is your home away from home. Charges may be taken out from the security deposit if dishes are left uncleaned upon checkout.

There is a strict no party policy at Pulekoleva Guesthouse. We want you to enjoy your stay, however please respect the other guests that may be staying on site. We ask that you keep noise to a minimum after 10pm and that alcohol is to be consumed responsibly. Please be mindful of Sundays in Tonga (read Local Area Information section for more). 

Rooms are available to check in from 12:00pm on the date of your arrival. However, you may arrive earlier at Pulekoleva to drop off your luggage and park your car if you wish. Check out time is 11:00am. Early check in or late check out is available upon request subject to an additional charge of $30USD.

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